Privacy Policy

Explains how Siteligent collects, uses, stores, shares, and protects your personal information when you use our Services.

Effective Date: May 25, 2026

1. Introduction

This Privacy Policy explains how Siteligent (“Siteligent”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects personal information when you access or use our websites, applications, products, services, plugins, APIs, integrations, support services, and related offerings (collectively, the “Services”).

We are committed to protecting your privacy and handling your personal information responsibly, transparently, and in accordance with applicable data protection and privacy laws.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, you should discontinue your use of the Services.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

The Siteligent website.
The Siteligent web application.
The Siteligent WordPress plugin.
Customer accounts.
Free trials and paid subscriptions.
Support requests and communications.
Marketing communications.
AI-powered features.
Reports, monitoring, backup, and management services.
APIs, integrations, and other Services provided by Siteligent.

This Privacy Policy applies to individuals and organizations worldwide, including website owners, businesses, agencies, freelancers, developers, partners, and other users of the Services.

This Privacy Policy describes how Siteligent processes personal information when acting as a data controller. Where Siteligent processes personal information solely on behalf of Customers, such processing is governed by our Data Processing Agreement (DPA).

This Privacy Policy should be read together with our:

Where applicable, these documents supplement this Privacy Policy and together govern your use of the Services.

3. Information We Collect

The information we collect depends on how you interact with the Services, the features you use, and the information you choose to provide.

3.1 Account Information

When you create or manage a Siteligent account, we may collect information such as:

Full name
Email address
Phone number
Company or organization name
Billing address
Country or region
Tax identification information, including GST or VAT numbers where applicable
Profile picture
Preferred language
Time zone
Account credentials and authentication information

If you choose to sign in using a third-party authentication provider, such as Google, we may receive limited account information from that provider as permitted by your privacy settings and the provider’s policies.

3.2 Billing and Subscription Information

When you purchase a Subscription or other Services, we may collect information required to process payments and manage your account, including:

Subscription plan
Billing history
Transaction records
Invoice information
Payment status
Renewal information

Payment card information is processed directly by our authorized payment providers. Siteligent does not store your complete payment card details.

3.3 Technical Information

When you access or use the Services, we may automatically collect certain technical information, including:

IP address
Browser type and version
Operating system
Device type
Session identifiers
Login history
Cookie identifiers
Usage information
Diagnostic information
Error reports
Security logs

This information helps us maintain platform security, improve reliability, troubleshoot issues, and enhance the user experience.

3.4 Website Information

When you connect a WordPress website to Siteligent, we may collect technical information necessary to provide the Services, including:

Website domain names
Website URLs
WordPress version
PHP version
Installed plugins
Installed themes
Server configuration information
Database size
Website performance metrics
Uptime history
Backup metadata
Backup contents, where applicable
System logs
Error logs

The information collected depends on the Services you enable and the permissions you grant.

For backup functionality, Customers may choose to back up their entire website, website files only, databases only, or other supported backup configurations.

3.5 Artificial Intelligence Processing

Certain AI-powered features process limited technical information to generate recommendations, summaries, reports, analyses, troubleshooting guidance, and other operational insights.

Depending on the feature used, this may include:

Website metadata
Performance metrics
Plugin and theme information
System and error logs
Technical reports generated by the Services

Siteligent is designed to minimize the information shared with AI providers. We do not intentionally submit sensitive personal information to third-party AI providers when providing AI-powered features.

3.6 Support and Communications

When you contact Siteligent, we may collect information such as:

Your name
Email address
Support requests
Chat conversations
Email communications
Attachments you choose to provide
Technical information required to investigate or resolve your request

Support interactions may be used to improve our Services, customer support, and documentation.

3.7 Marketing Information

If you subscribe to newsletters, product updates, beta programs, or other marketing communications, we may collect information such as:

Name
Email address
Company name
Communication preferences
Marketing consent choices
Email engagement information, such as opens and link clicks, where permitted by applicable law

You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails or by contacting us.

3.8 Information You Choose to Provide

You may voluntarily provide additional information when using the Services, including through:

Contact forms
Surveys
Feature requests
Feedback submissions
Beta testing programs
Community discussions
Other communications with Siteligent

You are responsible for ensuring that any information you choose to provide is accurate and that you have the necessary rights to share it with us.

4. How We Use Your Information

Siteligent uses personal information only where necessary to provide, maintain, secure, improve, and support the Services. Depending on how you interact with the Services, we may use your information for the following purposes:

4.1 Providing the Services

We use personal information to:

Create and manage user accounts.
Authenticate users and provide secure access.
Deliver subscriptions and purchased Services.
Manage connected WordPress websites.
Generate reports, insights, and notifications.
Process backups, monitoring, maintenance, and other Platform Services.
Provide AI-powered features and technical analysis.
Deliver requested products, features, and functionality.

4.2 Processing Payments

We use billing and payment information to:

Process subscription payments.
Generate invoices and receipts.
Manage renewals and cancellations.
Detect fraudulent transactions.
Comply with financial, accounting, and tax obligations.

Payment transactions are processed through authorized third-party payment providers.

4.3 Customer Support

We use personal information to:

Respond to support requests.
Investigate and resolve technical issues.
Troubleshoot account or website problems.
Communicate service updates relating to support requests.
Improve customer service and documentation.

4.4 Improving the Services

We analyze technical and usage information to:

Improve platform performance.
Develop new features.
Enhance existing functionality.
Identify bugs and technical issues.
Improve reliability, usability, and accessibility.
Measure platform performance and service quality.

Where possible, we use aggregated or anonymized information for analytics and product improvement.

4.5 Security and Fraud Prevention

We use information to help:

Protect Customer accounts.
Detect unauthorized access.
Prevent fraud, abuse, and malicious activity.
Monitor platform security.
Investigate security incidents.
Protect the integrity, availability, and reliability of the Services.

4.6 Communications

We may use your information to:

Send account-related notifications.
Deliver service announcements.
Notify you about security issues.
Inform you of important changes to the Services.
Respond to your inquiries.
Provide administrative communications.

These communications are considered part of the Services and generally cannot be opted out of while maintaining an active account.

4.7 Marketing Communications

Where permitted by applicable law or with your consent where required, we may use your information to:

Send newsletters.
Share product updates.
Announce new features.
Invite you to beta programs.
Provide educational content.
Inform you about promotions or special offers.

You may opt out of marketing communications at any time without affecting your access to the Services.

4.8 Compliance with Legal Obligations

We may use personal information where necessary to:

Comply with applicable laws and regulations.
Respond to lawful requests from courts, regulators, or governmental authorities.
Enforce our legal rights.
Resolve disputes.
Protect the rights, property, safety, or security of Siteligent, our Customers, or others.

5. Legal Bases for Processing Personal Information

Where required by applicable data protection laws, Siteligent processes personal information only where a valid legal basis exists.

Depending on the circumstances, we rely on one or more of the following legal bases:

Performance of a Contract:

We process personal information where necessary to provide the Services requested by you, including account creation, subscriptions, website management, backups, monitoring, customer support, and other contractual obligations.

Consent:

Where required by applicable law, we rely on your consent before processing certain types of personal information, such as:

Marketing communications.
Optional cookies.
Certain analytics technologies.
Other processing activities where consent is legally required.

You may withdraw your consent at any time, although this will not affect processing carried out before consent was withdrawn.

Legal Obligations:

We may process personal information where necessary to comply with legal, regulatory, accounting, taxation, or other statutory obligations.

Protection of Vital Interests:

In exceptional circumstances, we may process personal information where necessary to protect the vital interests of an individual or to prevent serious harm.

Where multiple legal bases apply to the same processing activity, Siteligent may rely on any applicable legal basis permitted under relevant data protection laws.

6. Cookies and Tracking Technologies

Siteligent uses cookies and similar technologies to operate the Services, improve user experience, enhance security, analyze usage, and support certain functionality.

Cookies are small text files stored on your device when you visit our website or use our Services.

Depending on your location and applicable law, we may request your consent before placing non-essential cookies on your device.

We may use the following categories of cookies:

6.1 Essential Cookies

Essential cookies are required for the operation of the Services and cannot be disabled through our systems.

These cookies help us:

Authenticate users.
Maintain secure sessions.
Remember account preferences.
Protect against fraudulent activity.
Provide core platform functionality.

Without these cookies, certain features of the Services may not function properly.

6.2 Analytics Cookies

Analytics cookies help us understand how visitors and Customers use the Services.

We use this information to:

Measure website and application performance.
Improve user experience.
Identify technical issues.
Analyze feature usage.
Improve platform reliability.

Analytics information is generally collected in an aggregated or pseudonymized form where reasonably possible.

6.3 Marketing Cookies

Marketing cookies may be used to:

Measure the effectiveness of marketing campaigns.
Understand user engagement.
Improve communications.
Deliver relevant promotional content where permitted by applicable law.

These cookies may be placed by Siteligent or trusted third-party service providers acting on our behalf.

6.4 Managing Cookies

Most web browsers allow you to manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality, security, or performance of the Services.

Additional information regarding our use of cookies is available in our Cookie Policy.

7. AI Processing

Siteligent offers certain artificial intelligence (“AI”) features designed to help Customers analyze, manage, monitor, and maintain their WordPress websites more efficiently.

These AI-powered features may generate recommendations, summaries, reports, operational insights, troubleshooting guidance, automation suggestions, and other technical information based on the data made available to the Services.

7.1 Information Processed by AI Features

Depending on the feature being used, AI processing may include technical information such as:

Website metadata.
Website performance metrics.
WordPress configuration information.
Installed plugins and themes.
System and error logs.
Technical reports generated by the Services.

Siteligent is designed to minimize the information shared with AI providers and does not intentionally submit sensitive personal information for AI processing.

7.2 Purpose of AI Processing

AI features are used to:

Analyze technical website information.
Generate maintenance recommendations.
Identify potential issues.
Summarize technical reports.
Assist with troubleshooting.
Improve operational efficiency.
Support Customers in managing WordPress websites.

AI-generated outputs are intended solely as informational and decision-support tools.

7.3 AI Service Providers

Siteligent may use trusted third-party AI service providers to process limited technical information necessary to deliver AI-powered functionality.

Where AI providers process personal information on our behalf, they do so subject to appropriate contractual, technical, and organizational safeguards designed to protect Customer information.

A current list of third-party service providers involved in delivering the Services is available on our Subprocessors page.

7.4 Customer Responsibility

Customers remain responsible for reviewing, validating, and independently assessing any AI-generated outputs before relying on them.

AI-generated content may contain inaccuracies, omissions, or incomplete information and should not be considered legal, financial, cybersecurity, or other professional advice.

7.5 AI Improvements

Siteligent may use aggregated, anonymized, or de-identified information to improve the quality, reliability, performance, and accuracy of AI-powered features.

Where personal information is processed for this purpose, Siteligent will do so only in accordance with this Privacy Policy and applicable data protection laws.

8. Sharing Your Information

Siteligent does not sell your personal information.

We may share personal information only where necessary to provide the Services, comply with legal obligations, protect our legitimate interests, or with your consent where required by applicable law.

We may share personal information with the following categories of recipients:

8.1 Service Providers

We may share personal information with trusted third-party service providers that assist us in operating, maintaining, securing, supporting, and improving the Services.

These providers may perform services relating to:

Cloud infrastructure and hosting.
Data storage and backup.
Payment processing.
Customer support.
Email delivery.
Analytics.
Artificial intelligence.
Error monitoring.
Security.
Website performance.
Other technology services necessary to operate the Services.

These providers process personal information only on our behalf and are contractually required to protect it in accordance with applicable laws.

A current list of our subprocessors is available in our Subprocessors page.

8.2 Legal Requirements

We may disclose personal information where we reasonably believe disclosure is necessary to:

Comply with applicable laws.
Respond to lawful requests from courts or governmental authorities.
Enforce our legal rights.
Investigate fraud, abuse, or security incidents.
Protect the rights, property, or safety of Siteligent, our Customers, or others.

8.3 With Your Consent

We may share personal information with third parties where you direct us to do so or where you have otherwise provided your consent.

8.4 Aggregated and De-Identified Information

Siteligent continuously develops, improves, and evolves its Services.

Accordingly, Siteligent reserves the right to:

Add functionality.
Modify functionality.
Remove functionality.
Introduce new features.
Replace integrations.
Change technical requirements.
Discontinue products or services.

Nothing in these Terms obligates Siteligent to continue offering any specific feature, integration, functionality, or service indefinitely.

Where reasonably practical, Siteligent may provide notice of material changes affecting active subscriptions.

9. International Data Transfers

Siteligent provides Services to Customers worldwide. As a result, your personal information may be transferred to, processed in, or accessed from countries other than the country in which it was originally collected.

These countries may have data protection laws that differ from those of your jurisdiction.

Where personal information is transferred internationally, Siteligent takes appropriate measures designed to ensure that such transfers are carried out in accordance with applicable data protection and privacy laws.

Depending on the circumstances, these safeguards may include:

Standard Contractual Clauses (SCCs) approved by applicable regulatory authorities.
Data Processing Agreements with service providers.
Contractual confidentiality obligations.
Technical and organizational security measures.
Other lawful transfer mechanisms recognized under applicable law.

We work with trusted service providers that maintain appropriate security, confidentiality, and data protection standards.

Additional information regarding our third-party service providers is available on our Subprocessors page.

9.1 Regional Privacy Compliance

Siteligent is committed to complying with applicable privacy and data protection laws, including, where applicable:

General Data Protection Regulation (GDPR).
UK General Data Protection Regulation (UK GDPR).
California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
India’s Digital Personal Data Protection Act, 2023 (DPDP Act).
Other applicable privacy and data protection laws in jurisdictions where we operate or provide the Services.

Our privacy practices are designed to provide a consistent level of protection while respecting the rights granted under applicable laws.

10. Data Retention

Siteligent retains personal information only for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce our agreements, protect our legitimate interests, and maintain the security and integrity of the Platform.

We apply the principle of data minimization and retain personal information only for the period necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

Depending on the type of information, retention periods may include:

Information	Typical Retention Period
Active account information	For as long as your Account remains active
Deleted account metadata	Up to 30 days after account deletion
Website backups	Up to 50 days, unless deleted earlier by the Customer or a different retention period is selected
Billing and invoice records	As required by applicable tax and accounting laws
Support requests and communications	As reasonably necessary to provide support and maintain service records
Security, audit, and system logs	For a limited period necessary for security, fraud prevention, troubleshooting, and operational purposes
Marketing preferences	Until you unsubscribe or withdraw consent, subject to applicable legal requirement

Customers may request deletion of their personal information where permitted by applicable law. Certain information may continue to be retained where necessary to:

Comply with legal obligations.
Resolve disputes.
Prevent fraud or abuse.
Enforce our agreements.
Protect the security and integrity of the Services.
Maintain legitimate business records.

Where personal information is no longer required, Siteligent will securely delete, anonymize, or de-identify it in accordance with applicable laws and internal retention practices.

11. Security

Siteligent takes the security of personal information seriously and implements appropriate technical, organizational, and administrative measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Our security measures may include:

Encryption of data in transit using industry-standard TLS.
Encryption of backups and stored data where applicable.
Role-based access controls.
Authentication and authorization controls.
Continuous infrastructure monitoring.
Security logging and auditing.
Vulnerability management.
Regular software updates and security patches.
Network and infrastructure protections.
Employee access controls based on business need.

Backups created through the Services are encrypted before storage. Customers may choose to store backups using Siteligent-supported cloud storage or their own connected storage providers, including supported third-party cloud storage services.

Although Siteligent follows commercially reasonable security practices, no method of transmitting information over the Internet or storing electronic information can be guaranteed to be completely secure.

Customers also play an important role in protecting their information and should:

Maintain strong passwords.
Enable multi-factor authentication where available.
Protect account credentials.
Keep WordPress installations updated.
Review user access permissions regularly.
Maintain appropriate security practices for their own infrastructure.

In the event of a security incident involving personal information, Siteligent will respond in accordance with applicable legal obligations and will notify affected individuals or regulatory authorities where required by law.

12. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include the ability to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of your personal information, subject to applicable legal obligations.
Request restriction of certain processing activities.
Object to certain types of processing where permitted by law.
Request a copy of your personal information in a structured, commonly used, and machine-readable format where applicable.
Withdraw consent where processing is based on your consent.
Opt out of receiving marketing communications.
Lodge a complaint with a competent data protection or privacy authority.

The availability of these rights may vary depending on your jurisdiction and the applicable laws.

To exercise your privacy rights, please contact us at support@siteligent.com. We may request reasonable information to verify your identity before processing your request.

Where permitted by applicable law, we may decline requests that are manifestly unfounded, excessive, fraudulent, or otherwise not required to be fulfilled.

12.1 Additional Rights for California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

These rights may include:

The right to know what personal information we collect and process.
The right to request deletion of certain personal information.
The right to request correction of inaccurate personal information.
The right to receive certain information in a portable format.
The right to opt out of the sale or sharing of personal information, where applicable.
The right not to be discriminated against for exercising your privacy rights.

Siteligent does not sell personal information.

12.2 Additional Rights Under India's Digital Personal Data Protection Act (DPDP Act)

Where applicable, individuals may also have rights under India’s Digital Personal Data Protection Act, 2023, including:

The right to access information about the processing of personal data.
The right to request correction or updating of personal data.
The right to request erasure of personal data, subject to applicable legal requirements.
The right to withdraw consent where consent is the basis for processing.
The right to seek grievance redressal.
The right to nominate another individual to exercise certain rights in accordance with applicable law.

Siteligent will process requests in accordance with applicable legal requirements.

13. Marketing Communications

Siteligent may send Customers and subscribers communications relating to:

Product updates.
New features.
Service announcements.
Newsletters.
Beta programs.
Educational content.
Promotions and special offers.

Where required by applicable law, marketing communications will be sent only with your consent or another lawful basis.

You may unsubscribe from marketing communications at any time by:

Clicking the unsubscribe link included in our emails.
Updating your communication preferences within your account, where available.
Contacting us at support@siteligent.com.

Please note that opting out of marketing communications does not prevent us from sending important service-related communications, including security notices, billing information, account notifications, or other administrative messages necessary to provide the Services.

14. Children's Privacy

The Services are intended for businesses, professionals, organizations, and individuals who are at least eighteen (18) years of age.

Siteligent does not knowingly collect personal information from children or individuals who are not legally permitted to use the Services under applicable law.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete that information as soon as practicable.

If you believe that a child has provided personal information to Siteligent, please contact us at support@siteligent.com so that we can investigate and take appropriate action.

15. Third-Party Services

The Services may integrate with or rely upon third-party products, services, websites, applications, or platforms to provide certain functionality.

Where you choose to connect third-party services to your Siteligent account, information may be exchanged between Siteligent and the applicable third-party service as necessary to provide the requested functionality.

Your use of third-party services is governed by the terms, privacy policies, and practices of those third parties. Siteligent is not responsible for the privacy practices, content, security, or operation of third-party services that are not owned or controlled by Siteligent.

Siteligent carefully selects service providers and enters into appropriate contractual arrangements where required by applicable law. However, third-party providers remain independently responsible for their own processing activities.

A current list of Siteligent’s subprocessors is available at:

/legal/subprocessors

16. Changes to This Privacy Policy

Siteligent may update this Privacy Policy from time to time to reflect changes in our Services, business practices, legal obligations, or applicable privacy laws.

When we make material changes, we may notify Customers through one or more of the following methods:

Email notifications.
Dashboard notifications.
Website announcements.
Other appropriate communication channels.

The updated Privacy Policy becomes effective upon publication unless otherwise stated.

Your continued use of the Services after the effective date of an updated Privacy Policy constitutes your acknowledgment of the revised Privacy Policy.

If you do not agree with any changes, you should discontinue your use of the Services.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or the processing of your personal information, please contact us:

Email: support@siteligent.com

We will make reasonable efforts to respond to privacy-related inquiries within a reasonable period and in accordance with applicable law.

18. Complaints

If you believe Siteligent has not handled your personal information in accordance with this Privacy Policy or applicable privacy laws, we encourage you to contact us first so we can investigate and attempt to resolve your concerns.

You also have the right to lodge a complaint with the applicable data protection authority, supervisory authority, or other competent regulatory body in your jurisdiction where permitted by applicable law.

Nothing in this Privacy Policy limits any rights or remedies available to you under applicable privacy or data protection laws.